Frequently Asked Questions
LOGO – Send us your logo in vector format (.ai or .eps) via email.
PAYMENT CLICK HERE for payment info.
DELIVERY – Final stage is delivery. Production time typically takes 4-6 weeks from approval. High season is between April and August and delivery times are estimated to be longer! Shipments will be made by UPS, ground service, FOB West Palm Beach, with insurance to cover cost of the merchandise. Purchaser must notify Ocean Tec – USA in writing if a different shipping method is required. All shipping costs, insurance costs, handling and convenience fees will be added to the invoice. If Purchaser freight account is used, only a handling and convenience fee will be added to the invoice. Ocean Tec – USA is not responsible for the merchandise or any shipment delays once merchandise leaves West Palm Beach warehouse.
TERMS & CONDITIONS – CLICK HERE for Terms and Conditions.
OUR WARRANTY – CLICK HERE
WHAT IS THE OCEAN TEC - USA PRODUCT?
We specialize in the manufacture of premium quality Nylon/Spandex into rash guards and high quality neoprene into wetsuits. We focus on private labeling and branding. We take pride in the quality, warmth, and flexibility of our materials. We offer a variety of products with maximum sun protection, UPF30 and UPF50, and proudly make everything in the USA.
WHATS THE DIFFERENCE BETWEEN PERFORMANCE FIT AND LOOSE FIT?
Our 7 panel performance fit rashguard is UPF 50+. The compression fit is constructed with tone on tone flatstitch, is light weight, quick dry, and 6.2 ounces. Great for SURF, DIVE, and SWIM. The 5 panel loose fit rashguard is UPF 30+. The Sun Shirt is constructed with tone on tone flatstitch, is light weight, quick dry, cool, and 5 ounces. Great for ACTIVE SPORTS, PADDLEBOARD, and FISHING.
ARE CUSTOM COMBINATIONS OF COLORS AVAILABLE?
Yes, you can order custom color combinations. We can work with you to create your own custom garment. The average minimum for a custom order will be between 100 and 500 units (50 per size). Please note, Ocean Tec USA is not a general contractor and will only produce existing styles. Customize the panels, stitch, and materials.
ARE YOUR PRODUCTS SILK SCREEN OR HEAT TRANSFER?
We silk screen all of our products. We also offer customized heat transfer size labels.
WHAT GRAPHIC FILE TYPE SHOULD I SEND?
To many customers, this part seems overwhelming. We are here to help. We can walk you through it, so call us if you need help. Since the rash guards, sun shirts and wet suits are a direct reflection of your company or organization, we want to ensure that your message or identity is crisp, clean and consistent. Although we use state of the art printing, the final product will only look as good as the artwork that we receive. For this reason, our requirements for submitting artwork appear below. The most common obstacle in printing your artwork is low resolution or non vector files. Please read below for specific requirements…
ACCEPTABLE FILE FORMATS
- Adobe Illustrator (All text converted to “curves: and file exported to PDF)
- Corel Draw (All text converted to “curves: and file exported to PDF or eps)
- Other programs- save artwork as vector .eps format
All files must be saved as EPS and text converted to outline. EPS format files provide superior reproduction quality allowing images to be resized with no loss of sharpness or detail.
ARTWORK WITH TEXT- If you are unable to convert the text to an outline or save it as a rasterized flat layer image, it is critical that you include the font when sending your artwork. You may select the font by finding it in your font directory and saving it to your desktop, then attach it with your artwork when sending.
SINGLE COLOR ARTWORK- We prefer Adobe Illustrator Files and EPS Corel Draw files.
MULTIPLE COLOR ARTWORK- Send only original, native vector, EPS files. The Colors in the artwork can not be touching. If you need a specific color match, please provide us with a PMS color number.
WHERE DO I SEND MY ART?
Existing clients e-mail it to: firstname.lastname@example.org
New clients e-mail it to : email@example.com
WHAT IF I DO NOT HAVE ARTWORK?
It is not really an issue if you do not have artwork. We can do simple typesetting of your name and message for no extra charge. We can also re-create existing artwork for a nominal fee or create new artwork for you. If you cannot find an acceptable graphic file, you might consider asking the person who originally created your logo for a vector file and have it emailed to us.
HOW ARE THE LOGOS APPLIED TO THE GARMENTS?
We apply the logos with Screen Printing/ Silk Screening.
HOW DOES SCREEN PRINTING WORK?
An imgae is transferred to the printed surface by ink, which is pressed through a stenciled screen and treated with a light-sensitive emulsion. Film positives are put in contact with the screens and exposed to a light, hardening the emulsion not covered by film and leaving a soft area on the screen for the squeegee to press ink through. Also, you must create a different screen for every color you are going to print, and then screen each color separately, allowing drying time in between. Artwork is produced on a transparent decal, than applied to product. Our screen printing technicians set up the screens so they match the logo placement and location. Once secured and set the ink is pushed through the screen and forced onto the materials surface. The ink is than cured at a high temperature for longevity. Silk screening is high quality and long lasting.
DO YOU DO DYE SUBLIMATION?
Our products are made with Nylon/ Spandex which is not suitable for dye sublimation.
WHAT IF I WANT A SPECIFIC COLOR MATCH IMPRINTED?
If you have specific color you are working with, we allow the opportunity to closely match the imprint color. Simply provide us with the Pantone Matching System, PMS color number. Be aware that all monitors are different and the color you see on the screen will surely be different when viewed in person. Where PMS matching is available, there is a surcharge per color for this service as inks need to be carefully blended to achieve a close match to your color.
CAN I HAVE MULTIPLE LOGO PLACEMENT?
Each garment is suitable for multiple logo placements but due to sizing and seams, there are logo requirements per garment. For this reason, you can use our guide to choosing the right size and location for the garment or we can help you.
CAN MY LOGO BE MORE THAN 1 COLOR?
Your artwork can be a maximum of three colors. There must be space in between each color as seen below.
CAN I ADD MY OWN CUSTOMIZED SIZE LABEL?
Our stock garments are made with an Ocean Tec sewn in size label on the left hip. We understand that some clients want to completely customize the garment all the way up to size labels, so we offer custom verscam size labels. The labels are printed on heat transfer vinyl paper then applied to the back neck of each garment. There is an additional fee per garment for the custom size label.
WHATS YOUR MINIMUM ORDER?
Our Ocean Tec wholesale orders must be a minimum of 100 units. Pricing decreases as the order quantity increases. We do offer lower quantity private label with our sister company www.otwetsuits.com
DO I HAVE TO BUY 100 SHIRTS OF THE SAME STYLE?
DO YOUR PRICES INCLUDE LOGOS?
No, the prices are all for blanks. Contact us for logo prices.
DO YOU OFFER LOW QUANTITY CUSTOM ORDERS?
Yes. Ocean Tec-USA has a special low quantity program. Please visit www.otwetsuits.com for prices and information.
CAN I BUY ONE SHIRT?
Yes. You can purchase one Ocean Tec USA shirt through our sister company www.otwetsuits.com
TERMS AND CONDITIONS
Stock production time takes 3-4 weeks from approval of completed order. Custom production time typically takes 4-6 weeks from approval. High season is between April and August and delivery times are estimated to be longer! Orders are accepted with the purchaser’s understanding that orders cannot be cancelled once production has started.
You will receive an electronic proof free of charge with every order. They will either be emailed or faxed to you for review and approval. The order does not go into production until the proof has been reviewed and approved and signed off by the client. Please double check the proof for order details
- Are the styles correct; long sleeve, short sleeve, color, size, etc?
- Is logo size correct? (we specify width of logo in inches)
- Is logo placement correct? (we use the cheat codes from the Custom Shirt Order Form)
- Is logo color correct? (if there was more than one logo, did we choose the correct one?)
Each logo has a set up fee of $40.00. Set up fees include the costs of preparing the screens used and preparing the material for printing. This is a one time fee if you plan to use this same logo over again on re-orders. Our re-order set up fee is $10.00.
Swipe fees are the costs for each time the ink and screen are applied to the garment. Each separate color necessitates its own pass. More colors means more passes, and by extension, more swipe fees that are charged.
We are required by law to collect all applicable state and local taxes for services and goods shipped to Florida.
Customers are required to provide a valid re-sale or tax identification number. You may pay via Credit card (Visa, mastercard, & american express), check, credit card or wire transfers.
New Clients – Our policy is 50% down payment & 50% upon shipping. The order will not go into production until the first deposit is cleared.
2% convenience fee will be added to all credit card payments.
International Clients – 100% prepaid. If you plan to pay with an international wire transfer, please email us for directions. There is a $30.00 convenience fee for all wires. Open terms not available for International Accounts.
Established or Repeat Accounts
Open terms are available after a credit history has been established and credit is approved. Credit terms may be revoked without notice. Aging on open terms starts from the date of Invoice. A $20 service charge will be applied to all returned checks. Ocean Tec – USA reserves the right to charge 1.5% daily interest past due invoices.
Please e-mail any credit applications to firstname.lastname@example.org
Your submittal of an online order and/or your signature on our Design Approval is a conditional acceptance by Ocean Tec USA of your offer to purchase our goods and your acceptance of our terms and conditions. In addition, you are liable to pay the agreed upon price.
Rush orders and going beyond the call of duty are our specialty. We can often rush the production of most items for a surcharge. let us know your in-hands date and we’ll let you know what we can do. Keep in mind that in some cases this may mean that the complexity of your artwork may need to be limited. Also consider shipping when calculating your expected delivery date. We can also expedite the shipping delivery process by upgrading shipping methods.
Shipments will be made by UPS, ground service, FOB West Palm Beach, with insurance to cover cost of the merchandise. Purchaser must notify Ocean Tec – USA in writing if a different shipping method is required. All shipping costs, insurance costs, handling and convenience fees will be added to the invoice. If Purchaser freight account is used, only a handling and convenience fee will be added to the invoice. Ocean Tec – USA will not be held responsible delays in delivery associated by acts of God or other circumstances which we have no direct control.
CLAIMS, ADJUSTMENTS, AND RETURNS
If you have any problems with your order pleas contact customer service at 561-845-0030 within 5 days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. Please have your sales order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. All returns must be assigned an RA# from Ocean Tec – USA. To obtain an RA# call 561-845-0030 or email email@example.com. If any problems arise, please call customer service immediately. Because of our lack of control over laundering methods, we cannot accept the responsibility for fading, bleeding, shrinking or other damage.
Same pricing will be honored for the remainder of the season provided re-orders meet required minimums.