Stock production time typically takes 6-8 weeks from receipt of completed sales order.
Custom production time typically takes 8-12 weeks from receipt of completed and approved sales order.
Orders are accepted with the purchaser’s understanding that sales orders cannot be cancelled once production has started.
Please submit all artwork by email to firstname.lastname@example.org. The Logo Department phone number is 561-845-0030 X1002. OT will e-mail an image for approval with logo location and colors. OT requires Purchaser to approve image via return email or fax before the start of production. Once production has started NO modifications will be accepted. Purchaser understands that color matching is not 100% controllable on fabrics and accepts responsibility for minor variations. OT is under no obligation to return artwork once submitted. OT respects your right to privacy and will not make your designs available to anyone without your express written consent.
Logo Set Up Fee
OT charges Logo Screen Charges. See pricing. If OT needs to convert file to a vector file the additional charge for this service is $30. If the client needs art//graphics, the rate is $65.00 per hour. The screen charge applies per order.
Customers are required to provide a valid re-sale tax certificate or tax identification number. Payments can be made by check, credit card, ACH or wire transfer. 2% convenience fee will be added to all Visa and MasterCard credit card payments. 3% convenience fee will be added to all American Express credit card payments.
FLORIDA Accounts: Please supply a copy of Florida Resale Tax Certificate.
USA New Accounts: 50% Deposit before production and remaining 50% due upon completion prior to shipping.
International Accounts New and Established: 100% Deposit before production. Call for estimated shipping costs prior to payment. Funds can be paid by wire transfer or credit card. Open terms are not available to international accounts.
Established or Repeat Accounts: Open terms are available after a credit history has been established and credit is approved. Credit terms may be revoked without notice. Aging on open terms starts from the date of Invoice. A $20 service charge will be applied to all returned checks. OT reserves the right to charge 1.5% daily interest past due invoices. To obtain a Credit Application please contact email@example.com or call 561-8450030 X1003
Shipments will be made by UPS, ground service, FOB West Palm Beach, with insurance to cover cost of the merchandise. Purchaser must notify OT in writing if a different shipping method is required. All shipping costs, insurance costs, handling and convenience fees will be added to the invoice. If Purchaser freight account is used, only a handling and convenience fee will be added to the invoice. OT is not responsible for the merchandise or any shipment delays once merchandise leaves WPB warehouse.
All returns must be assigned an RA# from OT. To obtain an RA# call 561-845-0030 X1001 or email firstname.lastname@example.org. Allowable claims must be made within 5 days of receipt of shipment and returned within 2 weeks of the invoice date. Because of our lack of control over laundering methods, we cannot accept the responsibility for fading, bleeding, shrinking or other damage.
We will try to honor the same pricing throughout the year for re-orders, however, current supply chain problems and our vendor prices have been changing more frequently than normal so we may be forced to increase prices during the year.